Cruise Line vacancy in Lusail Qatar

Cruise Line Customer Service Representative
Profession: Customer Service
City: Lusail, Qatar

The Cruise Line Customer Service Representative will be responsible for providing exceptional customer service to passengers on a luxury cruise ship. The ideal candidate will have previous experience in a customer service role, excellent communication skills, and the ability to work well under pressure. This role is based in Lusail, Qatar and is open to Indian nationals.

Responsibilities:
- Greet passengers upon embarkation and assist with any inquiries or requests throughout the duration of the cruise
- Handle complaints and issues in a professional and timely manner, ensuring customer satisfaction
- Coordinate with various departments on board to ensure smooth operations and provide accurate information to passengers
- Assist with various administrative tasks such as booking reservations, processing payments, and maintaining passenger records
- Ensure compliance with all safety regulations and protocols
- Act as a liaison between passengers and shore excursions, providing information on available activities and assisting with bookings

Requirements:
- High school diploma or equivalent; college degree preferred
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills in English (knowledge of additional languages is a plus)
- Ability to remain calm under pressure and handle difficult situations effectively
- Strong organizational skills with attention to detail
- Flexible schedule including weekends and holidays
Salary: 1100$ per month