Call center representative vacancy in Saudi Arabia

Call Center
Job Summary Role Objective: Manage incoming and outgoing customer support telephone calls and also give world-class service in every communication for optimum telephone call facility efficiency and also consumer fulfillment based on company as well as division's criteria and offer a skilled, well-mannered, efficient and also proactive factor of contact for clients both internal as well as outside with high level of quality. Secret Accountabilities: 1. Telephone calls Managing: Give a high degree of customer support and also expert communication abilities Maintain an extensive understanding of all divisions, Bupa Arabia network, services and products so that consumers are provided exact info on networks, therapies, documentation needs, and also general questions with confidence whatsoever times Settles and also inputs provider/client requests into CRM according to developed guidelines. Guarantees appropriate, exact records, data, databases are established and maintained. Highlight any kind of recurring issues that are identified and after that route the details as necessary to make sure that restorative activities can be taken immediately Capability to use as well as interpret several systems for preauthorization's, claims study, agreement interpretation, and provider network condition Ability to comprehend and analyze client and also supplier agreements while dealing with callers Gives customer fulfillment to both inner and exterior consumers and also strives to continually improve service provide. 2. Complaint and also conflict handling: Deal properly with consumer problems as well as take all possible activities to resolve the issue to their maximum fulfillment with marginal intervention of managers. Abilities Experience Area: Customer Support, Sales or Call Centre Functioning understanding of personal c computers and capability to navigate through software program applications. Capability to multi-task in a fast paced changing atmosphere as well as job well under tension Strong problem capturing, analytical as well as logical abilities Exceptional follow up skills Capacity to fix issues of problem in a skillful and also professional fashion as well as to efficiently diffuse angry callers. Education and learning IT, business, advertising or healthcare.