Telephone Operator
Job Objective--.
Key responsibility of the function is to manage the total daily tasks at the Guest Service Center at the resort for the shift which he/ she is allotted to.
Receive each guest call a specialist as well as friendly manner.
Preserve efficient interaction with all departments to make certain smooth service distribution.
Manage every inquiry in a courteous and well-mannered way.
Maintain an as much as day understanding of the hotel and also local solutions.
Preserve an understanding of visitor profile through the Opera guest account system.
Maintain the visitor wakeup phone call sheet and provide telephone calls accordingly promptly and to the established standard.
Ensure the proper operation of the Guest Service Facility, resulting in fast and also reliable moving of internal as well as exterior calls.
Take messages for visitors and also monitoring based on the needed standard.
Preserve GSC Log/ Call Tracker.
Full all information access needed.
Knows what action to take when an emergency call is required.
Screens automated systems consisting of emergency alarm and telephone equipment when design as well as upkeep department is shut.
Help in reporting telephone devices or solution grievances as well as problems.
To be totally conscious of and also adhere of health and wellness, fire and bomb threat treatments.
Knowledge, Skills & Experience.
Education.
Minimum Diploma or Bachelors in any type of technique.
Job Experience.
0-1 years resort industry experience in 3 or 4-star hotel.
GCC experience liked.
Others.
Excellent social and interaction skills.
Experienced and also effective individuals manager.
On the feet believing to drive innovative remedies to conquer barriers.
Is a group player, ready to find out, train as well as objective the Team.
Credentials
.
Key Place: AE-AE-United Arab Emirates.
Work location/ موقع العمل: HOSP - Bur Dubai - Dubai, UAE HOSP - Bur Dubai - Dubai, UAE HOSP - Bur Dubai - Dubai, UAE,, Dubai.
Job: Site Friendliness Front office.
Organization: Citymax Hotels UAE.
Arrange tag/ الجدول الزمني: Routine.
Change: Requirement.
Job Type: Permanent.
Day Job.
Job Post/ نشر تسمية الوظيفة: Feb 17, 2022, 11:47:05 PM.
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views: 2.9K
valid through: 2022-07-01