Application Support Engineer
R.
esponsibilities.
S.
upporting customers for the mounted solutions.
T.
aking ownership of technological issues, and collaborating with our development team to resolve advanced problems when required.
R.
esolving escalated consumer issues without the need for group lead intervention.
D.
ocumenting troubleshooting and trouble resolution steps.
P.
articipation in providing training to customers as needed.
D.
ata Management for internet applications.
P.
rovide exact, valid as well as complete details to the end users and also customers while maintaining a close eye on top quality of response as well as within SLA timeframes.
G.
uide customer end customers on application functions and also appropriate usage of the application K.
eep records of consumer interactions and also keep understanding base of inquiries and assistance provided.
C.
onsistently gain product understanding and job towards improvements on interior processes by determining the existing bottlenecks.
W.
ork with screening as well as advancement team to plan as well as launch manufacturing builds.
S.
kills Required.
G.
ood testing skills.
G.
ood research study skills.
G.
ood created and spoken interaction abilities.
T.
echnical Knowledge.
S.
trong experience in creating intricate SQL inquiries and also understanding existing SQL based code in the type of views, stored-procedures or user-defined functions (mostly on MS SQL Server) E.
xperience in installing and also configuring ASP.NET based web applications and also home windows solutions.
M.
oderate experience in producing records utilizing SQL as well as SSRS.
K.
nowledge in Google Analytics as well as Webmaster device is an included advantage.
S.
trong knowledge in IP, SMTP, FTP and also various other networking methods.
U.
nderstands fundamental installation/configuration tasks in Windows Web server 2008 and also above.
E.
xperience with internet modern technologies, HTML, CSS as well as Javascript will certainly be an and also.
E.
ducation.
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views: 910
valid through: 2022-07-01