Telephone Operator
Telephone Operator five star hotel
o To guarantee a strong product knowledge of hotel services and centers to provide an effective service to resort visitors.
o To refine inbound as well as outbound phone calls accurately as well as favorably making use of the telephone requirements followed as laid out in the telephone and firm SOP.
o To have complete expertise and understanding of each Department Heads placement and their function to know who all participants of team are within the resort.
o To preserve a log of all, awaken calls obtained and also to ensure that these are accomplished quickly as well as in the appropriate way as laid out in the telephone SOP.
o To have complete knowledge of the functions connecting to the Telephone Operator area in Opera.
o To be experienced about day-to-day features and task in the resort in order to deal efficiently with guest queries.
o To keep track of switchboard system if functioning as well as records non-functional equipment's.
o Assist visitor with international calls as well as queries.
o Total management's phone call coupons as well as tape-record them on the traffic sheet
o Take messages for visitors and also management based on the necessary requirement.
o Phone calls the Medical professional if asked for by Obligation Manager and also log properly
o Familiarize with resort promos and motif nights, F&B electrical outlet timings
o Be able to situate a visitor in the outlets
o Emergency situation treatments, Bomb hazards Emergency situation telephone call button
Job Type: Full Time
Wage: AED1,500.00 - AED1,850.00 per month
Ability to commute/relocate:
Sharjah: Accurately commute or planning to relocate prior to starting job (Preferred).
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views: 2.2K
valid through: 2022-07-15