Engineer vacancy in Abu-Dhabi UAE

Service Desk Executive
Looking for an experienced IT Solution Workdesk Designer to offer quick as well as useful technological assistance to end customers Via phone call/ remote/ Physical assistance. Qualifications Responsibilities Get, categorize, as well as document all problems from users in an expert, well-mannered way over the phone and via email in ITSM Tool. Call logging, Call Project, Event Administration & Sychronisation, Call Monitoring and also follow-up till closure within agreed SLA.Dealing with incoming IT problems in an expert, polite way over the phone and also by means of e-mail. Handling incoming IT concerns in a specialist, well-mannered way over the phone and by means of email. Basic IT desktop troubleshooting knowledge. Taking possession of IT issue elevated as well as handling them in a sensible and systematic manner. Make sure that Top priority 1 calls are instantly intensified to the Service Support Supervisor. Make sure that Top priority 2 to 4 telephone calls are escalated effectively and also SLAs are not breached. Managing IT problems with their entire lifecycle from the initial factor of get in touch with through to resolution proactively maintaining the consumer informed of development. Performing full and extensive diagnostics with end users to allow initial point of contact mistake resolution. Guarantee that particular IT group receive timely updates on occurrences. Determine as well as rise repeat issues or solution risks right into solution monitoring teams. Ensure that ALL notifies created by our monitoring systems are investigated, events elevated as well as the associates connected. Manage a variety of arranged tasks for clients, designed to guarantee that the client's systems continue to be functional. Key Location: Corporate Workplace AUH Work Places: Business Workplace AUH Al Hamily Building Opp. Al Manhal Royal Residence, Air Port Roadway Abu Dhabi Job: Non Medical Organization: NMC - Corporate Permanent Job Posting: Jun 13, 2022, 10:58:22 PM