Engineer vacancy in Ajman UAE

(Temporary) Helpdesk Coordinator
RECAP OF FEATURES: The helpdesk coordinator is accountable for giving assistance and also aid to the customers by troubleshooting the technical issues and also giving the ideal resolutions for the very same. S/he investigates the standard root cause of the problem and makes certain that it does not persist often. S/he rises the problem to the next level if s/he is incapable to fix it at his/her degree. CERTIFICATIONS & EXPERIENCE: A bachelor's level in IT/ Computer technology or any related area. Excellent English and Arabic verbal and written communication skills. Good abilities in troubleshooting as well as client service. Minimum of 2 year's considerable working experience in computer systems and customer support methods KNOWLEDGE & ABILITIES: Expertise of fundamental procedures of pertinent software, equipment as well as various other equipment Understanding of pertinent phone call monitoring applications Have excellent computer system abilities with detailed expertise of software program, hardware, etc. An outgoing and also certain individual with enjoyable voice. Eager and willing to aid individuals to figure out their issues. Multitasking capability as well as needs to be prepared to work in a hectic work atmosphere. Excellent problem resolving as well as analytical abilities would verify to be an advantage. Able to adhere to the offered directions very carefully and must fit operating in a team atmosphere. Exceptional communication abilities with efficient organization and also monitoring abilities. WORKING PROBLEMS: Job is normally done in a regular interior/office workplace. No or very limited exertion needed. No or really limited direct exposure to physical risk. CRUCIAL RESPONSIBILITIES & RESPONSIBILITIES: Solutions all the demands obtained via phone, emails, etc, as well as guarantees that there is proper delivery of the services according to the policies as well as policies of the Workplace IT at AU in addition to by abiding to its high quality standards. Acknowledges the issue areas and gathers the relevant information. Records all the calls in the Ticketing systems, designates the correct engineer/ technician to the tasks, either produced via e-mails or telephone call. Advises adjustments to meet the end users' demands and assists in figuring out, preserving, evaluating, identifying and monitoring the problems associated to issue monitoring. Acts on the pending cases/tickets, and also rise them to the group leader, in situation of hold-up than the dealing with duration. Job Type: Temporary