Receptionist
Satisfies and surpasses client and employee assumptions by providing Yes I Can!
Service & Team effort:
Gives value added solution to customers by doing whatever is sensible and feasible to meet or surpass client expectations.
Communicates effectively with customers, co-workers and also supervisors.
Shows team effort by co-operating and aiding colleagues as needed.
Fulfills Yes I Can Service criteria.
Abides by hotel plans & procedures:
Goes to work with time as arranged.
Follows hotel requirements pertaining to individual hygiene
Decreases dangers by following all safety and security rules as well as laws
Maintains a beneficial track record of the Radisson Blu Hotel in all times.
Optimizes areas' earnings as well as sales for the hotel.
Gives courteous service to customers by operating the switchboard according to requirements. Communicates plainly and favorably.
Demonstrates fluency in using the tools.
Transfers inbound phone calls quickly to the proper extension.
Assists visitors in making long range phone calls by advising them on the proper procedures and putting ask for them by advising them on the suitable procedures as well as positioning phone calls for them.
Takes and delivers exact and full messages.
Ensures consumer is stired up as requested by approving, videotaping as well as executing wake-up telephone calls.
Connects with authorized workers by utilizing paging systems.
Determines and also forwards incoming faxes, mails, plans and also messages immediately.
Prepares lists as well as reports as requested.
Checks the daily arrival/occupancy checklist.
Keeps high privacy in concerns to guest privacy.
Maintains a logbook for the telephone function as well as updates logbook for following change.
Is aware for present area schedule.
Is completely familiar with the resort's present promos and also activities.
Maintains have functioning location as well as products clean, neat and in great shape, records faulty products and tools to the Aide Front Office Supervisor.
Continuously seeks as well as undertakings expertise in own job feature.
Knows what action need to be taken when an emergency call is asked for and also received.
Each Receptionist/Cashier has a float of AED 5000.
All the guest costs purchases need to be entered in Opera system.
The cashier shift record need to be printed & tallied versus all the purchases, in order to ensure the deals are exact.
Sale done should be dropped in an envelope.
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valid through: 2022-08-12