Front Desk Receptionist vacancy in Abu-Dhabi UAE

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Office Agent, Receptionist or similar role min. 1 year
• Female and Male
• FOR RUSSIAN AND UKRANIAN SPEAKERS ONLY
• Experience with hotel reservations software
• Customer service attitude
• Excellent communication in English
• Excellent communication and organizational skills
• Degree in hotel management is a plus