Reservation Manager
Company Summary
A deluxe hospitality brand for modern tourists, Anantara attaches guests to genuine places, individuals as well as tales via individual experiences and providing heartfelt hospitality in the globe's most amazing destinations. From immaculate islands and tropical beaches to multicultural cities, tranquil deserts as well as lush jungles, Anantara invites guests for trips rich in exploration.
Job Summary
As Reservations Supervisor you will certainly drive the performance of the bookings team on home. You will certainly ensure that all SOP's are being stuck to, liable for training and also mentoring the staff member as well as checking their performance. You will certainly further be in charge of maintaining as well as enhancing appointments operations to guarantee a high level of precision in guest appointments, maximising profits chances as well as complete satisfaction of guests and also team memebrs. You will certainly make certain surveillance of day-to-day arrivals for all visitor requests to be executed and interacted to. You will drive the interaction to other relevant divisions, all realistic assumptions of guests are fulfilled, as well as bookings are honoured. You will aid Revenue Management with stock monitoring, including upkeep of parts, team blocks, as well as price codes in all relevant systems. You will certainly take personal duty for driving up- marketing within the building and to make certain ideal use all circulation channels, e.g. IBE, GDS, Excursion Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
Certifications
College level in resort administration
3 years experience in hotel reservations and also rooms department
Acquainted with the resort procedures available innovation (PMS & RMS) and all distribution channels.
Recognize the characteristics of regional & neighborhood market, local rivals and occasions of the destination
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valid through: 2022-08-27