Front Office Manager
Business Description
A deluxe friendliness brand for contemporary visitors, Anantara connects guests to genuine places, individuals and also tales through individual experiences and supplying wholehearted hospitality in the world's most exciting locations. From pristine islands as well as exotic coastlines to multicultural cities, serene deserts and also lush forests, Anantara welcomes guests for trips rich in exploration.
Job Summary
You will look after the daily operations of the Front Workplace, keeping Front Office and also brand name criteria as well as maximizing the top quality level of products as well as services to achieve the highest possible visitor contentment. This will include managing the efficiency of the employee: creating, implementing as well as checking the impact of training (including IT systems and also guest solution treatments) for all Front Office employee, recording as well as carrying out finest existing technique SOPs connecting to Front Office procedure. Manage the performance of all department staff member, centers, sales and expenses, to make sure optimum departmental profit. Drive the application of all sales and also advertising programmes of the residential or commercial property, taking personal responsibility for driving upselling and also making certain the group has the most up to date knowledge of the residential property.
Credentials
University level in hotel administration or relevant field
Previous experience in a Front Office management function
Solid commercial/business acumen
Interest for management
Fluent in English as well as German, both spoken and created
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valid through: 2022-09-04