IT Support Engineer (Priority to UAE Nationals)
The IT Support Engineer is accountable of offering high-grade technical assistance to the students, team, and also professor.
Main duties & duties
Give first-level technical assistance to students, team, and professors encounter to face or from another location making use of suitable remote assistance and also interaction devices.
Provide technological support for physical and virtual classrooms various outside and internal occasions are performed practically and also literally that are arranged by HBMSU. This includes requirements collection, prep work, screening, as well as assistance.
Consistently keep the hardware/software supply.
Routine monitoring and also maintenance of audio and also video clip systems, consisting of routine checking of systems health and wellness and carrying out corrective activities when necessary.
Offer equipment and also software program support for desktop and various other end-user devices like printers and also scanners.
Do the assigned tasks as part of unique jobs such as collaborating with various other employee to determine as well as fulfill service demands, finishing specific deliverables, adding to general task purposes, as well as recording whenever appropriate.
Execute end-user testing of various applications and systems as required to detect software application defects and disparities. Additionally, communicate and also track the examination results, errors, or bugs with other TD areas.
Timely as well as appropriate logging, follow up as well as closure of technological assistance tickets.
Called for qualification & abilities
Bachelor's Degree in computer design, computer technology, IT or a related field from a certified college.
Any kind of other accreditation will certainly be a plus (Microsoft, Cisco, Apple etc).
3 years of pertinent experience in a similar position.
Microsoft Windows, Mac, and also general desktop support issues.
End-user gadgets like printers and scanners.
Audio as well as Video clip systems like projectors, mixers, etc.
DNS, TCP/IP, as well as various other networking principles.
Job Type: Permanent
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valid through: 2022-10-01