Application Support Engineer
R.
esponsibilities.
S.
upporting clients for the mounted options.
T.
aking ownership of technical problems, as well as dealing with our growth team to solve even more advanced concerns when needed.
R.
esolving escalated consumer problems without the demand for team lead intervention.
D.
ocumenting troubleshooting as well as trouble resolution steps.
P.
articipation in offering training to consumers as called for.
D.
ata Administration for internet applications.
P.
rovide accurate, valid as well as full details throughout users and clients while maintaining a close eye on top quality of action and also within SLA durations.
G.
uide client end users on application attributes and proper use the application.
K.
eep documents of consumer communications as well as preserve knowledge base of questions and also support offered.
C.
onsistently gain item knowledge and also work in the direction of renovations on interior processes by identifying the existing traffic jams.
W.
ork with testing and development group to strategy and release production builds.
S.
kills Required.
G.
ood screening skills.
G.
ood research abilities.
G.
ood written and also verbal communication abilities.
T.
echnical Expertise.
S.
trong experience in creating complicated SQL questions and also recognizing existing SQL based code in the type of sights, stored-procedures or user-defined functions (mostly on MS SQL Server).
E.
xperience in mounting as well as configuring ASP.NET based internet applications and also windows solutions.
M.
oderate experience in creating reports using SQL and also SSRS.
K.
nowledge in Google Analytics as well as Web designer tool is an included benefit.
S.
trong expertise in IP, SMTP, FTP and other networking procedures.
U.
nderstands fundamental installation/configuration tasks in Windows Web server 2008 as well as above.
E.
xperience with web modern technologies, HTML, CSS and Javascript will be an and also.
E.
ducation.
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views: 619
valid through: 2022-10-01