Dutch speaking Customer Support Agent vacancy in Athens Greece

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with theguidelines and values of the company.

Work Responsibilities:

Be at the forefront of the business, operating via telephone/email to support customersEstablish positive engagement with the customers, build relationships and demonstrate fair treatmentConduct affordability assessments in order to fully understand each customer's financial situation and, whereappropriate, set up reasonable repayment plansExplain the benefits of reaching their "debt free day", providing clear timescales and information in line with theirrepayment plansProvide guidance to customers on the availability of free money adviceMaintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of theconversation

Knowledge and skills:Experience in customer service, contact center experience is desirableExcellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards adiverse customer baseService oriented and problem solving mindsetPatience and calmness in all situationsAbility to work both independently and as a member of a teamDesire and energy striving for excellence and quality within the businessNative/ Proficient Language skills English Language Skills (B2 level or above)