German Customer Support Agent (WFH) vacancy in Athens Greece

Provides telephone and administrative support to the business in relation to call and document management. Performs
a basic analysis of information for the correct telephone management, providing a solution to the client in line with the
guidelines and values of the company.
Work Responsibilities:
Be at the forefront of the business, operating via telephone/email to support customers
Establish positive engagement with the customers, build relationships and demonstrate fair treatment
Conduct affordability assessments in order to fully understand each customer's financial situation and, where
appropriate, set up reasonable repayment plans
Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their
repayment plans
Provide guidance to customers on the availability of free money advice
Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the
conversation
Knowledge and skills:
Experience in customer service, contact center experience is desirable
Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a
diverse customer base
Service oriented and problem solving mindset
Patience and calmness in all situations
Ability to work both independently and as a member of a team
Desire and energy striving for excellence and quality within the business
Native/ Proficient Language skills
English Language Skills (B2 level or above)