French speaking Customer Support Agent vacancy in Limassol Cyprus

French speaking Customer Support Agent
3000+ €
Cyprus
2022-09-19
Agency SpotOn Connections
SpotOn Connections

Agency

on layboard since 08.09.2022

Contact person: Aida Redzepovic
Phone number: +34(881)180-076
spotonconnections.com View company reviews ⟶
Contact person: Aida Redzepovic
Phone number: +34(881)180-076
Experience required
Knowledge language

Our client, fast-growing and innovative service provider with Headquarters in Cyprus and a representative office in Cyprus, is seeking to hire a Customer Support Team Leader Native French to lead and direct a team of CS agents.

Responsibilities:

  • Build and lead a strong and motivated team to achieve set/agreed targets whilst maintaining quality standards.
  • Recruit new team members, ensuring a dynamic and high-performing team is maintained.
  • Scheduling the team to ensure that adequate resource is in place to cover business needs.
  • Ensure team members understand how to meet performance expectations and provide ongoing support.
  • Identify training needs within the team.
  • Measuring and assessing quality in line with individual and team KPI’s.
  • Motivating team members and ensuring a positive and enjoyable working environment.

Requirements

  • Fluent in both French and English.
  • You have experience as a Team leader in the Online Gaming industry or from a call center - a must have
  • Malta-based or willing to relocate
  • Ability to work well under pressure and multitask.
  • Tech-savvy and a working knowledge of Microsoft packages.

Benefits

  • Relocation Package to Cyprus
  • Breakfast items daily
  • Free Lunch 3 times/week
  • Medical Insurance
  • Personal Development allowance
  • Friday Drinks
  • Quarterly Group events
  • Referral Bonus Scheme
  • Annual Bonus based on Performance
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valid through: 2022-10-19

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