French speaking Customer Support Agent vacancy in Lisbon Portugal

FRENCH SPEAKING CUSTOMER SERVICE AGENT – OEIRAS, PORTUGAL
Our client is looking for a French speaking Customer Service Agent to join their offices in Oeiras, Portugal.
Responsibilities:
Build and maintain a strong relationship with customers by providing prompt and accurate service in order to
promote customer loyalty via several media channels.
Liaising regularly with the Finance department and validating the KYC (Know Your Customer) documents in order
to facilitate customers' monetary transactions.
Working closely with the Technical department in order to remain aware of and to solve any potential technical
issues associated with the products.
Communicating with the Marketing department to escalate and solve any issue that may arise.
Ensuring delivery of excellent customer service to resolve any kind of inquiry.
Being aware and keeping up to date with all the procedures related to your department.
Being able to point out any process weaknesses and escalate it to the management.
Requirements:
Excellent communication skills in French (writing and speaking), native speaker.
Good command of English.
Highly motivated team player.
High level of empathy.
Able to work in a high-volume work environment.
Self-motivated with a positive attitude and good problem solving skills.
Previous experience from a customer service position is an asset.