Engagement Manager
Our business dealing with electronic makeover techniques and software program advancement in KSA. We concentrate on the economic companies, food field & insurance provider. We have success tales with significant clients. Our group size is little, as well as we get on a development track.
We are seeking a lengthy partnership with an enthusiastic individual that wants to grow with us.
Duties
Answerable for the achievement of all client KPIs and legal commitments, liable for the total efficiency of jobs.
Offer daily assistance, with team and 1:1 mentoring, and monitoring to the job groups in a remote and also in-person capacity.
Management overall day-to-day quantity of demands and tasks monitoring to guarantee solution degree criteria are met.
In charge of handling rose scenarios in which additional oversight as well as help is called for.
Supplies everyday monitoring support to fellow task Supervisors including proper mentoring, mentoring, team building, and retention campaigns.
Develops and preserves up-to-date Service Delivery plans as well as procedures.
Maintains extensive knowledge of client programs under their purview.
Manages escalated customer care problems.
Maintains interaction with crucial stakeholders
Administers management policies and also treatments.
Help in the recruiting and also hiring process by carrying out interviews and also selecting job sources.
Invoice as well as expense client
Collaborate with the sales team to find new customers
Make sure the agreement is accomplished properly
Qualifications
4 years of experience in task management. Better PMP, PgMP, or similar certifications.
Capacity to communicate effectively with clients
Ability to handle numerous jobs at the same time
Fantastic business abilities
Experience in customer care, leadership, and infotech industry. Experience in software program development is an advantage
Great computer skills and also the ability to utilize business assistance software.
Solid client service, project monitoring, as well as quality assurance abilities.
Excellent source preparation abilities.
A Bachelor's degree in Business Management or Computer Science.
Benefits
Taken Care Of Wage (8000 - 12000 SAR).
Incentives on efficiency and also jobs delivery.
Location.
Riyadh or Jeddah.
Job Type: Permanent.
Salary: 8,000.00 - 12,000.00 each month.
Application Deadline: 31/10/2022.
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valid through: 2023-01-05