TECHNICAL OPERATIONS MANAGER
Technical Operations Manager will design, plan, formulate, manage and develop a multiskilled technical operations in HVAC (VRF & VPN), Electrical & Plumbing trades to process budgets and coordinate the operational aspect of all technical and organization processes.
Core Working Relation- ships/Key Stakeholder
Internal
· Heads of the respective departments
· Chief Operating Officer
· Skilled technicians
External
· Partners
· Institutions
· Industries
Accountabilities (Responsibilities)
· Develop and implement technical operations strategies and initiatives to align with the overall business strategy
· Knowledgeable in HVAC (VRF & VPN), Electrical and Plumbing trades to improve technician’s technical ability.
· Carry out technical operations in an appropriate cost-effective way in trades for HVAC (VRF & VPN), Electrical & Plumbing.
· Formulate strategic and operational objectives
· Organize, assess and monitor training programs to educate technicians on standard operating procedures
· Ensure technical equipment and machinery are operational and efficient for all trades in HVAC, Electrical & Plumbing
· Liaise with other departmental heads to plan and implement action plans for improved technical operations
· Mentor and motivate a technical team to put in their best effort to improve level of performance in HVAC, Electrical & Plumbing.
· Examine financial data and use them to improve profitability
· Improve operational management systems, processes and best practices for technicians.
· Maintain an up-to-date knowledge of technical processes in HVAC, Electricals & Plumbing functions and requirements
· Conduct annual staff appraisals and assessments to determine staff training needs of HVAC (VRF & VPN), Electrical & Plumbing trade for technicians
· Purchase technical materials, plan inventory and oversee technical efficiency
· Oversee the hiring, training, and monitoring of technicians in all trades e.g HVAC, Electrical and Plumbing.
· Ensure compliance with all company policies and procedures when performing job duties
· Conduct risk assessments to analyze risks and operational hazards for technicians in all trades such as HVAC, Electrical & Plumbing.
· Build and maintain good working relationships with clients in order to maximize patronage
· Perform quality controls and monitor technical production KPIs
· Develop and implement health and safety policies to ensure a risk-free and safe work condition for technicians.
· Oversee the provision and supply of materials and products for a technical process.
Experience
· Minimum of 1 years’ experience in a similar role
Requirements and Skills
· Strong communication skills
· Great negotiation skills
· Strong multitasking abilities
· Teamwork and delegation
· Outstanding organizational/leadership skill.
· Good knowledge of trades such as HVAC (VRF & VPN), Electrical and Plumbing respectively.
· Proven work experience as a Technical trainer/Manager or similar role in HVAC (VRF & VPN), Electrical & Plumbing.
· Good knowledge of organization effectiveness and technical operations management.
· Hands-on experience on technical work in HVAC, Electrical & Plumbing, budgeting and forecasting.
· Familiarity with technical field work.
· Ability to manage multiple projects simultaneously & adjust to changing priorities.
· Excellent technical operations, analytical and decision-making abilities and aptitude in decision-making and technical problem-solving.
· Proven record of successful project management and delivery.
· Bsc or HND in engineering or its equivalent
· MSc. Or MBA in engineering will be an added advantage.
WHATSAPP; +40758534293
