Front Desk Receptionist vacancy in Podgorica Montenegro

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Handling and documenting faults and repairs.
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls
• Suggesting upgrades or added products and services that may be of interest to clients
• Processing customers’ purchase orders and liaising with the logistics depart to ensure the timely delivery of ordered products.
• Crafting business proposals and contracts to draw in more revenue from clients
• Negotiating with clients to secure the most attractive prices

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