Hotel Operations Manager
KEY RESPONSIBILITIES
Reporting directly into the General Manager, the responsibilities will include but not be limited to the following:
To ensure timely, efficient & professional greeting, check-in and room is provided by all Front Desk and Housekeeping colleagues ensuring
- Maintain a high morale and productivity and communication across Front Office, Housekeeping, and other departments.
- Develop colleagues, Team Leaders and Managers by delegating tasks and
empower and coach them making sure they achieve the desired
results.
- Oversee the Maintenance and Configuration of the Opera system ensuring
that input standards of profiles and reservations are correct, selling
strategies are being followed and the system is “cleaned” from duplicate
profiles and expired rates etc. on a regular basis.
- Prepare the departmental budget and ensures measures are in place to achieve or
exceed the budgeted profit.
- Ensure that all Grace Hotel Service Standards, policies and procedures are
properly understood, implemented administered and monitored
throughout the Hotel team.
- Achievement of Key Performance Indicators related to financial, sales,
people, quality and guest satisfaction targets.
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