Office manager vacancy in Nairobi Kenya

Responsibilities

• Driving revenue generation strategy in liaison with the Revenue Manager and Director of Sales & Marketing
• Handling guests’ requests and complaints/feedback
• Supporting, training, and supervise front office staff
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Owning the guest review system, handling guest feedback and special requests.
• Scheduling and managing staff shift/schedules
• Management of materials control for the front office department

Requirements

• Bachelor’s Degree in Tourism/Hotel Management or its equivalent
• At least 5 years’ experience in a similar role with last 2 years in one property of international standard
• Guest services or management experience
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment.

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