Manager vacancy in Alanya Turkey

Responsibilities:

• • Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
  • Welcome and greet guests and answer direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests and ensure proper room allocation and Confirm relevant guest information
  • Verify guest's payment method and verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Close guest accounts and check guests out and review accounts and charges with guests during the check-out process, Process accurate payment of guest accounts
  • Monitor visitors to the hotel and enforce rules and policies of the hotel
  • Inform housekeeping when rooms have been vacated and are ready for cleaning and maintain a neat and orderly front desk and reception area
  • Schedule the front office staff and supervise workload during shifts
  • Answer phone inquiries, direct calls, and provide assistance
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures

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