Call center operator vacancy in Ajman UAE

Call Center Operator (Egyptian - English Speaking - Without Experience)

We are looking for a dynamic and outgoing Call Center Operator with excellent language skills to join our team in Ajman, UAE. This position requires an individual who is passionate about customer service and has the ability to quickly build relationships with customers.

Responsibilities:
• Answer incoming calls, emails, and chats from customers in a professional and friendly manner
• Handle customer inquiries, provide appropriate solutions, and follow up to ensure resolution
• Update customer information in the database
• Understand customer needs and provide assistance accordingly
• Identify potential opportunities for sales or upselling services
• Escalate complex customer issues to the relevant department
• Monitor performance metrics and ensure targets are met

Qualifications:
• Fluency in English is required (Arabic is an added advantage)
• Previous experience in a call center or customer service role is preferred but not required
• Ability to work independently and take initiative
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively