Malayalee Chat Operator - Dibba-El-Fujairah, UAE
We are looking for a Malayalee Chat Operator to join our team in Dibba-El-Fujairah, United Arab Emirates. The ideal candidate will have experience in customer service and will be a native Malayalee speaker with excellent written and verbal English skills.
Responsibilities include:
β’ Responding to customer inquiries through chat, email, phone or other social media platforms
β’ Providing accurate information in a timely manner
β’ Handling customer complaints and providing solutions
β’ Maintaining records of customer interactions and transactions
β’ Following up with customers to ensure satisfaction
β’ Identifying and escalating priority issues
β’ Documenting customer service activities
β’ Participating in team meetings to discuss best practices and strategies for improving customer service
β’ Staying up-to-date on product features and services to provide accurate information
β’ Assisting with training of new employees.
Qualifications:
β’ Bachelorβs degree or equivalent experience preferred
β’ Experience in a customer service role is highly desirable
β’ Native Malayalee speaker with excellent written and verbal English skills
β’ Ability to multitask, prioritize, and manage time effectively
β’ Proficiency in Microsoft Office Suite applications (Word, Excel) desired
β’ Ability to work independently or as part of a team is essential.
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views: 5.3K
valid through: 2024-01-06