Genetic vacancy in Newport Wales

Reservation Sales Agent ($16-20)
Position Summary:
Reservation Sales Agents - have the ability to work in office 100% or work from home 100% after the initial office in-person training (approximately 4 weeks but may last longer). After the in-person training the trainer/leadership will determine if the employee is in good standing to move forward with working remotely should the agent choose to. Agents must be in good performance standing on a monthly basis to continue working from home. Metrics are evaluated to ensure agents are working productively and with good quality. Agents must have the ability to come in-person to the resort in the event of an emergency (WiFi outage at home etc.) or for team meetings / updated training.

The Reservation Sales Agent (RSA) responds to in bound customer service queue calls with the objective of selling and confirming room and other offerings (e.g. spa golf food and beverage depending on the property) with an emphasis on world-class customer service. RSA will qualify gather organize record and execute bookings in a professional manner within pre-defined parameters and standards (which may change) to optimize revenue for the property as outlined above. Processes bookings via a variety of distribution channel means (i.e. online fax email 3rd party in-house forms voicemail etc.) when assigned. Achieve personal and team related revenue and departmental goals. Provide correct and timely responses to guest requests for general information regarding the property to include but not limited to room packages hours of operation seasonal offerings and other special events as communicated via ads marketing and public relations. Ensures business is accurately booked communicated and executed to perfection with service delivery in accordance with hotel/resort standards. Effectiveness will be measured and evaluated frequently for consistency and adherence to performance requirements.


Job Duties:

Establish clear expectations for customers throughout the sales process.
Be the benchmark example for service delivery and execution – personalize products and services.
Transfers accurate complete and timely information to operating departments within the hotel/resort.
Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of Leadership Team as appropriate.
Share recommendations to eliminate guest defects and service issues.
Maintain knowledge of operating hours for each revenue center.
Demonstrate strong organization and problem-solving skills.
Maintain knowledge of hotel/resort terms and conditions.
Use strong communication skills (verbal listening writing) utilize confident telephone skills and etiquette.
Maintain a broad understanding of the property and events to act as a Resort Knowledge Expert and sell a memorable experience to guests in all capacities.
Work cohesively with other departments and co-workers as part of a synergistic team.
Adhere to all standards policies and procedures.
Perform other duties as assigned to meet business needs as assigned.



Minimum Qualifications / Other Expectations:

High School Diploma or equivalent
Excellent selling skills and understanding of sales processes can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Knowledge of basic revenue management and need time strategies
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal listening writing) – possesses confident telephone skills and etiquette
Ability to use reservations software
Ability to accurately input and access data
Must be able to prioritize organize and follow-up in a timely manner
Must be able to work cohesively with other departments co-workers as part of a synergistic team
Ability to work a varied schedule including days nights weekends and holidays




Compensation:
Base Pay Start Rate: $16-20/hr

The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.



About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.

Apply today to join our employee community and learn more about Irvine Company our legacy and our guiding principles.


Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.