Concierge vacancy in Newport Wales

Overnight Front Desk Agent ($20.00)
Position Summary:
Provide an energetic outgoing upbeat and technology savvy experience for all of our guests. From the time our guests arrive you will be responsible for greeting them checking them in accompanying them to their rooms delivering their luggage and acting in a concierge role to accommodate special requests offer suggestions of the “happenings” in the hotel or surrounding area to ensure they enjoy their stay.




Job Duties:

Assisting in preregistration of rooms for reservations.
Issuing and closing safe deposit boxes used by guests.
Handle any hotel emergency and safety situation utilizing proper communication and operating procedures of the hotel.
Perform night audit duties and adhere / complete Night Audit checklist during the overnight shift.
Maintaining knowledge of current events activities hours of operation and dining options currently available.
Helping guests with buying tickets to shows local attractions making reservations at restaurants getting a rental car or hailing a taxi.
Follow check in/out money handling and billing procedures to include:
Posting charges to guest accounts as required.
Verifying payment for stay charges including incidentals by obtaining credit information.
Providing accurate statements and collecting all payments due.
Accurate accounting of cash bank.
Able to successfully handle a variety of technology:
Hotel computer equipment systems and software.
Phones: answering incoming calls utilizing switchboard assisting guests with local and long distance calls wake-up calls.
Paging radio and ear piece equipment.



Minimum Qualifications / Other Expectations:

College degree preferred.
Previous customer service experience required including the ability to work in an environment providing a high level of customer service to guests with discretion and professionalism.
Excellent communication and organizational skills.
Strong attention to detail and the ability to handle multiple tasks.
Be a strong team player and partner with management and other employees in a professional manner.
Respond to hotel emergency or safety situation based on hotel standards.
Proficiency in a second language preferred.
Experience in the hospitality industry or similar industry is preferred.




Compensation:
Base Pay Start Rate: $20.00

The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.



About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.

Apply today to join our employee community and learn more about Irvine Company our legacy and our guiding principles.


Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.
#LI-Onsite