Genetic vacancy in Newport Wales

Hospitality Services Agent ($18.00)
Position Summary:
Our Hospitality Services Agents (aka Call Center Agent) are responsible for being the “go to” for employees and our resort guests. Create warm and hospitable interactions via phone. Assist guests by listening to their requests/needs and ensure they are fulfilled to completion or direct them to the appropriate party when needed.


Job Duties:

The Call Center Agent operates the resort switchboard to relay incoming outgoing call and to provide a professional prompt and friendly telephone message service to guests and staff.
Must be able to speak clearly communicate with all types of people including VIPs dignitaries and celebrities.
Must conduct themselves in a professional manner at all times to reflect the high standards of the Resort answering all manner of questions



Minimum Qualifications / Other Expectations:

Ability to manage multiple phone lines.
Strong attention to detail and the ability to handle multiple tasks.
Excellent communication and organizational skills.
Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
Proficiency in a second language preferred.
Ability to work with management staff and other employees in a professional manner.




Compensation:
Base Pay Start Rate: $18.00

The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.



About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.

Apply today to join our employee community and learn more about Irvine Company our legacy and our guiding principles.


Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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