Manager vacancy in Singapore Singapore

Global Content Quality Assurance Specialist - English Speaking
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles New York London Paris Berlin Dubai Singapore Jakarta Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us every challenge no matter how difficult is an opportunity to learn to innovate and to grow as one team. Status quo? Never. Courage? Always.
At TikTok we create together and grow together. That's how we drive impact - for ourselves our company and the communities we serve.
Join us.

About the Team
The Livestream Team is committed to creating real-time interactive scenes As a new form of content Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a 'new infrastructure' for expanding ecological boundaries.

Our LIVE Traffic & Ecosystem team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The LIVE Traffic & Ecosystem team seeks a sharp Content Quality Assurance Specialist covering the English speaking community market to help create a better space for content creators and users. You will review TikTok Live's content and enforce policy decisions related to content. You will be on the front lines handling sensitive complex user-facing issues to protect the platform and keep users safe. The successful applicant will come with a track record of communicating effectively and working with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives.

Detailed responsibilities include:
1. Responsible for monitoring international LIVE content quality to ensure first-class moderated content & Quality assurance.
2. Thorough data analysis summarise and feedback problems & handle necessary escalation and form a quality inspection report.
3. Work closely with other departments to respond immediately to suitable operation needs.
4. Participate in developing quality inspection standards and continuously optimise the process and system platform.
1. Bachelor’s degree or above comes with two years of relevant experience in content moderation / trust & safety / content quality assurance.
2. Proficiency in both English is essential as you will be required to review external English language content.
3. In-depth contact with local customs and culture is highly sensitive to social news
4. Possesses strong learning ability cross-department communication and collaboration skills overseas working/ training is a plus
5. Able to work under minimal supervision and have strong logic/ common sense related to job nature
6. Familiar with office software such as Excel Word etc. With data processing experience and other data analysis capabilities are preferred
7. Good communication skills able to abstract problems and find solutions proactively.

TikTok is committed to creating an inclusive space where employees are valued for their skills experiences and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok our mission is to inspire creativity and bring joy. To achieve that goal we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.