Store Format Strategy Program Manager
SummaryPosted: Dec 15 2023
Role Number:200529254
The Store Journey Design team part of Apple Retailās Real Estate Design and Merchandising team (RDM) is a multi-disciplinary team with deep expertise in Apple Retail experience design and business strategy. Our purpose is to identify high-impact opportunities and develop holistic strategies for the future of Apple Retail Stores.
We collaborate across Apple to align business requirements and design solutions that meet current and future customer and employee needs. We use human-centered design to help the organization make objective decisions grounded in data and insights. In partnership with cross-functional teams we deliver new and updated store programs designs and formats that set the bar for retail experiences and drive significant business value.
Do you have a strong interest in retail customer experience and store design? Are you willing to question the status quo and take initiative to always find a new way forward?
We are looking for a scrappy and resourceful program manager and retail business strategist with a relentless drive for impact. We are open to creative and analytical thinkers who think different and can come from anywhere!
Key Qualifications
Key Qualifications
Big picture thinker with sharp quantitative and qualitative skills who builds bridges from the creative to the tangibleProblem solver who can synthesize the complex and distinguish signal from noiseProven ability to improve a retail customer experience by recommending data-driven changes coupled with business insightsExperience in selecting collecting and analyzing large data sets to synthesize insightsExperience in rapid iteration and user testing to learn through prototypingAbility to identify and build the processes vital to get work done and seeks ways to improve processes from minor tweaks to complete reengineeringExceptional influencer who is great at connecting the dots at the project team and organizational levelsMinimum of 8 years of prior relevant experience. This could be in Retail Strategy product store format or business development in a customer-centric environment or strategy consulting firm.
Description
Description
Join a high-functioning team of experience designers researchers strategists collaborators creatives and storytellers to help us create test and refine new concepts to modernize existing stores and create future formats.
RESPONSIBILITIES:
Integrate customer experience consumer trends and business insights into a physical design and development process and collaborate with design managers and design coordinators.
Conduct research to gather insights analytics and observations to deliver business and financial insights that support recommendations for new store formats.
Synthesize multiple sources of research and analytics to deliver business and financial insights that support recommendations for new store formats.
Collaborate with partners including Design Merchandising Retail Marketing Marcom Retail Operations RDM Strategy & Operations Real Estate Finance Retail Operations and Field Leadership.
Manage prototyping experimentation and field testing for pilots.
Define implement and manage new store programs at global scales.
Analyze the performance of store enhancements and new concepts to inform ongoing and future strategies.
Spend time in Apple Retail stores and with field leadership to understand the current state experience customer expectations and areas to improve.
Education & Experience
Education & Experience
Bachelorās degree or equivalent experience. MBA is a plus but not required.
Additional Requirements
Additional Requirements
-Ability to quickly develop highly cross-functional partnerships to address complex problems-Ability to self-direct and problem-solve in sophisticated ambiguous or constantly evolving environments while balancing multiple work streamsApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Pay & Benefits
Pay & Benefits
At Apple base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $131300 and $250400 and your base pay will depend on your skills qualifications experience and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Appleās discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Appleās Employee Stock Purchase Plan. Youāll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses ā including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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valid through: 2024-02-06