Engineer vacancy in Buffalo USA

IT Help Desk Analyst
Your Opportunity as the Analyst IS Support Services
As a Support Services team member you provide insightful advice and friendly technical support to users in need. You quickly diagnose hardware and software issues explaining situations with patience and empathy. After determining what the issue is you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer you stay conscious of their time demands as well as your own. You fulfill Smucker's service commitment with style speed and skill. You earn the trust of customers and coworkers alike as you offer guidance knowledge and even tips and training.

Location: McCalla AL

Work Arrangements: Onsite

In this role you will:
Provide Tier I & Tier II support for mobile devices (smart phones pads tablets)
Provide Tier I & Tier II support for Microsoft O365 desktop operating systems and software to end-users
Image configure and deploy computers in a manufacturing environment
Deploy and repair local and network printers
Install and configure software applications
Install and support VPN client software
Support the needs of enterprise users both onsite and remotely
Provide after-hours support as needed
Document (create/update) Standard Operating Procedures (SOP’s)

The Right Place for You
We are bold kind strive to do the right thing we play to win and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs and we believe in supporting every employee by meeting their physical emotional and financial needs.

What we are looking for:

Minimum Requirements:
Strong people skills and an aptitude for problem solving
Strong customer service skills
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to adhere to a schedule of customer appointments
Ability to manage relationship with vendors
Ability to work independently with limited in person supervision
Team player
Skilled in the Microsoft Office Applications

Additional skills and experience that we think would make someone successful in this role (not required):
Bachelor’s degree
Previous experience in a Help Desk or support position
Knowledge of the ServiceNow Platform

Learn more about working at Smucker:

Our Total Rewards Benefits Program
Our Thriving Together Philosophy Supporting All Impacted by Our Business
Our Continued Progress on Inclusion Diversity and Equity

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