Support Manager vacancy in Dibba-El-Fujairah UAE

Support Manager
City: Dibba-El-Fujairah
Country: UAE

Our company is seeking a highly motivated and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. As a Support Manager, you will be responsible for overseeing and managing all aspects of customer support services. This includes providing guidance and support to the customer service team, addressing customer inquiries and concerns, and ensuring timely resolution of issues.

Requirements:
- Minimum 2 years of experience in a similar role.
- Fluency in English is required.
- Preference for Indian or Malayalee nationality.
- Ability to work without accommodation.
- Experience working with students is preferred.

Responsibilities:
- Oversee and manage the customer support team.
- Provide training and guidance to team members.
- Respond to customer inquiries and concerns in a timely manner.
- Ensure high levels of customer satisfaction through effective communication and problem-solving skills.
- Monitor performance metrics and provide regular reports to management.
- Collaborate with other departments to improve overall customer experience.

Qualifications:
- Bachelor's degree in Business Administration or related field.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication skills, both written and verbal in English.
- Ability to handle multiple tasks and prioritize effectively.
- Proven track record of delivering exceptional customer service.

If you are a driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. This is a great opportunity for someone looking for growth potential within a dynamic company. We offer competitive salary packages and benefits. Preference will be given to candidates who can join immediately.