Support Manager vacancy in Ajman UAE

nationalities

Job Title: Support Manager


We are seeking a highly qualified and experienced Support Manager to join our team in Ajman, UAE. As the Support Manager, you will be responsible for managing and supervising a team of support staff to ensure efficient and effective delivery of services to our clients. This is a full-time position, open to all nationalities.

Key Responsibilities:
- Manage and lead a team of support staff, providing guidance, training, and performance reviews
- Develop and implement strategies to improve customer service and satisfaction
- Oversee the resolution of customer complaints and escalate issues as necessary
- Monitor team performance and identify areas for improvement
- Ensure compliance with company policies and procedures
- Collaborate with other departments to ensure smooth operations and timely resolution of issues
- Prepare reports on team performance, customer satisfaction, and other relevant metrics

Requirements:
- Minimum of 3 years experience in a similar role
- Strong leadership skills with the ability to motivate and develop a team
- Excellent communication skills in English (Arabic is a plus)
- Proven track record in delivering high-quality customer service
- Ability to work under pressure and handle multiple tasks simultaneously
- Own visa is preferred but not mandatory

We offer a competitive salary package based on qualifications and experience. If you are passionate about delivering excellent customer service and have the required experience, we encourage you to apply for this exciting opportunity.