Support Manager vacancy in Ajman UAE

Support Manager (Indian Nationals)


We are seeking a highly motivated and experienced Support Manager to join our team in Ajman, UAE. The ideal candidate will be an Indian national with excellent English speaking skills and a strong background in customer support. This is a part-time position that requires the candidate to have prior experience in managing a support team and handling customer queries.

Key Responsibilities:
- Manage and oversee the day-to-day operations of the support team
- Train, mentor, and guide support staff to ensure high-quality service delivery
- Handle escalated customer queries and complaints
- Develop and implement strategies to improve customer satisfaction
- Monitor team performance and provide regular feedback
- Collaborate with other departments to ensure smooth functioning of support operations
- Maintain accurate records of customer interactions and feedback

Requirements:
- Indian nationality with excellent English speaking skills
- Prior experience in managing a support team
- Strong communication and interpersonal skills
- Ability to handle stressful situations calmly
- Proven track record of delivering exceptional customer service
- Proficient in using computer systems and software for tracking customer interactions

Benefits:
- Part-time job with flexible working hours
- Accommodation provided
- Free visa and ticket to UAE

If you are passionate about providing excellent customer service, have prior experience in managing a support team, and meet the above requirements, we would love to hear from you. Apply now for this exciting opportunity!