Concierge vacancy in Al-Rayyan Qatar

Concierge Assistant

Our luxury hotel in Al-Rayyan, Qatar is seeking a friendly and detail-oriented Concierge Assistant to assist our guests with their needs during their stay. As a Pakistani national, you will bring cultural understanding and language skills to ensure our guests feel welcomed and at home. This position does not require English proficiency, making it an ideal opportunity for non-native speakers. No prior experience is necessary as we will provide training, making this an excellent entry-level position. Candidates with their own visa will be given preference.

Responsibilities:
- Greet guests upon arrival and provide a warm welcome
- Assist with check-in and check-out processes
- Answer phone calls, emails, and in-person requests for information or assistance
- Make reservations for dining, transportation, and other services
- Arrange tours and activities for guests
- Maintain knowledge of the local area including restaurants, attractions, and events
- Handle guest complaints or concerns in a professional manner
- Ensure guest satisfaction by going above and beyond to meet their needs
- Maintain a clean and organized lobby area

Requirements:
- Pakistani national preferred
- Ability to communicate effectively in both English and Urdu
- Friendly and approachable demeanor
- Detail-oriented with strong organizational skills
- Ability to work under pressure in a fast-paced environment
- Customer service experience is a plus but not required
- Must have own visa for employment in Qatar