The Ritz-Carlton Residences Sunny Isles 15701 Collins Avenue Sunny Isles Beach Florida United States
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Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Respond to Residence ownersâ and their guestsâ requests for visitor information special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Monitor Closed Circuit Televisions perimeter alarm system duress alarms and fire life safety system. Lock property entrances when required. Serve as overnight Residences Concierge and Loss Prevention representative as needed. Maintain coverage of Concierge area by assisting with the breaks of the Concierge team. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Answer record and process all calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Engineer Bellperson Housekeeping) as necessary to resolve call request or problem. Review and document all incidents in the logbooks and report to the next shift. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Perform Lobby Ambassador tasks.
Report any incidents accidents injuries and unsafe work conditions to Residences Manager/and or Director of Residences and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guestsâ service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepares and review written documents accurately and completely and answers telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. Attracting the worldâs top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowered to be creative thoughtful and compassionate.
Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the âGold Standardsâ of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
