Assistant vacancy in Essen Germany

Let your passion for discovery become a career. Explore discover share and inspire at St Pancras Renaissance Hotel

Position Summary

Our jobs aren’t just about putting food on the table that our guests will enjoy. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative and deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether setting tables addressing guest requests or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success – creating a safe workplace following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

You’ll need to know your stuff:

• Product (food & beverage) hotel navigation storage areas food hygiene service knowledge is essential
• Our guests must receive a consistent level of service regardless of whether its their first second and fifth Event – if you do not keep up to date with changes within the department and department standards you will not be able to successfully execute this.
• Knowledge of Health Safety and Hygiene (sanitation cleanliness)
• Attendance at Monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
• Knowledge of five-star delivery service.

You’ll be expected to deliver on the following:

• Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
• Attitude grooming standard body language and tone need to be positive supportive and on brand at all times.
• You are expected to deliver service to your full potential when you are here.
• You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

Perks you deserve:

• Free Access to the Gym and spa.
• Free meals at work
• Free uniform & dry-cleaning service.
• Free enrolment of BenefitHub - Access to unlimited deals of retailers and more.
• Discount of 50% in any of the St Pancras outlets.
• Marriott Discount Card enabling to benefits from hotel room gift shops and F&B across 130 countries.
• Travel Loan.
• 20 days holiday increasing with service.
• Annual Performance Review pay.
• Cycle to work scheme.
• Pension & Life Assurance.
• Employee Assistant Program.
• Comprehensive Training and Development program.
• Awards and recognition celebrations and many more…

Do you want to be part of a team of talented people passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.