POSITION SUMMARY
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From the very first opening of the St. Regis New York St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences The St. Regis Abu Dhabi is the social epicenter for royalty the discerning traveler and luminaries in the art of living. The hotel comprises of 283 fabulously appointed guest rooms including 55 suites most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi along with the breathtaking one of a kind Bridge suite between the two Nation Towers.
The St. Regis is a part of the Marriott International a constant growing and a leading global hospitality company having the vision to be the World's Favorite Travel Company with more than 7000 properties in 131 countries and territories. The core of the hotel are our staff whom we address as “Hosts” as they are the ultimate luxury ambassadors of our hotel striving to provide exquisite stay to our guests and memorable experiences each day. Pursue your passion for a dynamic career and grow your expertise at the best address! We invite you to explore your career at The Abu Dhabi’s finest urban resort The St. Regis Abu Dhabi.
Job Requirement:
Update information board on a regular basis to inform employees of important events. Provide assistance and guidance to employees who are struggling with job duties (e.g. low package sales numbers). Assign lead calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (e.g. mailing lists tours). Enter retrieve reconcile and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls requests or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional protect company assets. Anticipate and address guests’ service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards identify recommend develop and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
