Guest Relations Agent - Fluency in Turkish & English is Required
Job Number 24020903
Job Category Rooms & Guest Services Operations
Location JW Marriott Hotel Ankara Kizilirmak Mah. Muhsin Yazicioglu Cad. No: 1 Sogutozu Ankara Türkiye Türkiye
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Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
| Description for Internal Candidates | |
| | |
CANDIDATE PROFILE
* Fluency in Turkish & English is required
* Bachelor degree in Tourism & Hotel Management or related major
* At least 2 years experience in Hospitality
POSITION SUMMARY
* Supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities.
* Contact appropriate individual or department (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention) as necessary to resolve guest call request or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Receive record and relay messages accurately completely and legibly.
* Respond to special requests from guests with unique needs.
* Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Same Posting Description for Internal and External Candidates
Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels you join a portfolio of brands with Marriott International.
Be where you can do your best work
begin your purpose
belong to an amazing global team and
become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy our guests will be happy. JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand’s namesake and company founder J.Willard Marriott. Our hotels offer a work experience unlike any other where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott you join a portfolio of brands with Marriott International. Be where you can do your best work
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views: 9.1K
valid through: 2024-04-04
