Executive Housekeeper 行政管家
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
The Executive Housekeeper oversees all housekeeping and laundry operations coordinating with other departments for a smooth operation.
What will I be doing?
As the Executive Housekeeper you will be responsible for performing the following tasks to the highest standards:
Institute department SOPs and P&P.
Direct the activities of housekeepings daily operation maintain and improve high cleaning standards of guestrooms and public areas.
Extend courteous service to guests.
Establish training programs methods and procedures for team members development.
Oversee departmental training programs and revise relevant manuals as necessary.
Work our balanced working schedules for team members and maintain close payroll control to meet budget.
Evaluate the performance of assigned team members from time to time.
Listen to team members problems and assist / help to solve them.
Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
Inspect guestroom floors back of house offices and public areas to ensure they are cleaned and well maintained.
Supervise daily laundry operations including the handling of guest laundry uniform linen and cost control etc.
Hold daily briefings with managers and supervisors to inform them of daily VIP arrivals guests complaints and special assignments etc.
Conduct regular Housekeeping communication meetings to discuss team members feedback rectifying errors for improvement communicating all special instructions and happenings within the hotel other than the morning briefings.
Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Managements decisions.
Maintain effective communication with the Engineering team on repairing and maintaining guestrooms ensuring that rooms are in good condition at all times.
Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
Prepare plan and present the annual uniform budget annual housekeeping FF&E and operating equipment budget to the Director of Operation.
Make sure all purchased items are inspected for assurance quality and quantity department expenses are in control and meet hotels budget.
Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
Adhere to the hotels security and emergency policies and procedures.
Perform any duties assigned by the Management team deemed necessary.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
At least 2 years of experience as an Assistant Executive Housekeeper.
Responsive and customer focused.
Able to drive excellence as well as routine work.
Communicate effectively and clearly.
Able to adapt work style and ethics appropriately.
Positively listen to others and consider their concerns.
Good written and verbal skills.
Possess strong training leadership and people management skills.
Guest oriented and able to confidently build and exceed service standards.
Strong interpersonal skills and possess an attention to details.
Good knowledge of all housekeeping areas i.e. guest floors public areas and laundry operation basics.
Fluency in spoken English advantageous.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travellers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
