Assistant vacancy in New Orleans USA

Director of Front Office - The Roosevelt New Orleans, A Waldorf Astoria Hotel

The Roosevelt New Orleans A Waldorf Astoria Hotel is looking for a dynamic and experienced professional to join our team as the Director of Front Office! If you are passionate about delivering exceptional guest experiences and possess strong leadership skills this could be the perfect role for you!

The Roosevelt New Orleans A Waldorf Astoria Hotel is an iconic landmark blending luxurious accommodations with Southern hospitality. Nestled in the heart of the vibrant city our hotel is synonymous with elegance and sophistication.

As the Director of Front Office you will play a pivotal role in shaping the guest experience from arrival to departure. Your responsibilities will include overseeing front desk operations managing a team of dedicated professionals and ensuring the highest standards of customer service.

What will I be doing?

As a Director of Front Office you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation


• Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward


• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly


• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue


• Implement and monitor all corporate marketing programs


• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events


• Run and complete daily reports analyze data and make decisions based on data


• Resolve guest issues and concerns to guest satisfaction


• Recruit interview and train team members

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What are we looking for?

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!