Complex Senior Sales Manager -Signia Orlando-Bonnet Creek
This Bonnet Creek Complex Resort is looking for a Complex Senior Sales Manager focusing on the Mid-Atlantic & DC Association and Corporate Markets supporting the Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando.
The Signia by Hilton Orlando Bonnet Creek boasts 1009 bedrooms and suites with 175000 sq. ft of meeting space and an additional 35000 sq. ft currently being built! The hotel boasts 7 distinct dining options including La Luce Zeta Asia Harvest Beech Myth and Muse as well as a three-acre lagoon-style pool with lazy river.
The Waldorf Astoria consists of 501 deluxe rooms and suites and has 36500 sq. ft of meeting space including the brand-new Central Park Ballroom. Additionally it has 4 signature Waldorf Astoria food and beverage restaurants: Bull & Bear Peacock Alley Oscars and Aquamarine an amazing formal signature pool with lush landscaping as well as an 18-hole 7113-yard championship Golf Course & Clubhouse Grill. The Waldorf Astoria Orlando is effortless luxury rooted in elegant service delivering unforgettable experiences.
Represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms public space food and beverage and ancillary products and services.
Represent hotel by soliciting responding to and negotiating with persons requiring large and complex group accommodations (301+ room nights on peak) with or without meeting space and/or on-site (hotel) catering based upon market segment and account files assigned by the Director of Sales. Represent hotel in significant interactions dealing with customers relative to sales and operational questions concerns and issues. Conduct site inspections with potential customers visiting guest rooms meeting space and banquet facilities as well as other hotel facilities Negotiate contracts with customers and commission agreements with third party agencies.
Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms but also meeting space and/or banquet date space and rate availability. Develop and quote prices for same.
Engage in outside sales activities to discuss business opportunities and entertain customers in assigned markets (percentage of travel dependent on specific market) and participates in tradeshows industry and customer events.
Attend weekly sales departmental meeting and other scheduled meetings to support business operations e.g. tentative review lost business review group-pick up etc.
What are we looking for?
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of skills and abilities.
Requires a minimum of two years experience in full service or luxury hotel sales handling the Mid Atlantic and/or Association Market.
· Extensive knowledge of market and related meeting industry.
· Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to diffuse anger collect accurate information and resolve conflicts.
· Quantitative processing of data via office machine equipment mathematical computations and analytical skills necessary to accurately determine and communicate financial forecasting and space utilization calculations.
· Ability to read write and speak the English language to fully comprehend guest requests memos proposals general correspondence and similar written materials.
· Ability to complete a contract in compliance with all checklists standards and hotel policies.
· Interpersonal skills to provide overall guest satisfaction
Minimum of four years of college level courses with an emphasis on business. Bachelors degree in Hotel Management Business Administration Marketing or Communications preferred.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
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