General Manager - Hilton Chicago
About the Opportunity
Are you ready to take the helm as the General Manager at the Hilton Chicago? We are actively seeking a visionary and experienced leader adept at driving commercial results with a comprehensive understanding of revenue management and sales in a large group hotel. Join us and become part of our team and lead our esteemed hotel to unprecedented success.
The Hilton Chicago is a dynamic and fast-paced property. In this role you will be tasked with overseeing daily hotel operations and providing comprehensive leadership as part of the ongoing commitment to delivering exceptional guest service and achieving financial profitability.
As General Manager you will also be instrumental in fostering a sense of exploration and discovery for our guests while ensuring that their stays are enriched with urban adventures from exploring Grant Park and the shores of Lake Michigan to discovering the wonders of Museum Campus. Situated on Michigan Avenue our hotel is surrounded by incredible experiences at every turn.
Join us in this exciting opportunity to lead our exceptional team and shape the future of the Hilton Chicago as our new General Manager. Your leadership and expertise will be instrumental in ensuring our guests experience the utmost in hospitality in the heart of Chicago.
For more information on Hilton Chicago click HERE.
About the Hilton Chicago
On May 2 1927 Hilton Chicago (originally the Stevens Hotel) opened its doors as the largest hotel in the world with 3000 guest rooms 27 chair barber shop a pharmacy a candy shop a five-lane bowling alley 1200 seat movie theatre and an 18-hole miniature golf course atop the hotel.
The hotel has been meticulously redesigned and restored in a way that preserves the magnificence of its early 20th Century style while incorporating all the 21st Century conveniences the guests expect.
The present-day Hilton Chicago boasts 1544 guest rooms over 50 suites including 13 Specialty Suites. The largest among them the Conrad Suite spans an impressive 5000 sq. ft. Additionally the hotel offers 235000 sq. ft. of meeting and event space a diverse array of amenities exceptional dining options and a prime location in downtown Chicago.
What will I be doing?
Specifically you will be responsible for performing the following tasks to the highest standards:
- Lead direct and manage all hotel operations including but not limited to hotel budgeting and forecasting strategic planning leading service initiatives leading and managing balanced scorecard performance implementing and complying with all company policies and standards overseeing sales and marketing initiatives leading and developing the executive team responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
- Ensure guest and team member satisfaction
- Monitor and develop team member performance particularly the executive team and department heads to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition
- Recruit interview and train team members
- Oversee service quality operational efficiency guest satisfaction standards compliance and service and financial measurements
- Identify operational performance productivity and efficiency gaps and implement measures to correct those deficiencies
- Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
- A minimum of 5 years General Manager experience managing a property with $30M or greater in revenue and 400+ rooms
- Thorough understanding of revenue management commercial strategies and sales in large group hotel
- Performance driven with strong leadership capability and proven ability to attract motivate lead inspire and direct a talented team towards driving excellent guest and employee satisfaction results
- Successful in maintaining Union partnerships.
Preferred Qualifications:
- Thoughtful people leadership with proven success in driving engagement and managing high performing teams
- Ability to build and maintain successful ownership relationships and partnerships
- Hilton brand experience
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
