Assistant vacancy in Ina Japan

An Assistant General Manager is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As the Assistant General Manager you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assist in leading directing and managing all hotel operations including but not limited to hotel budgeting and forecasting strategic planning managing balanced scorecard performance implementing and complying with all company policies and brand standards overseeing sales and marketing initiatives responding to guests inquiries and resolving concerns and meeting participation and facilitation
• Serve as multi-department head for Operations Front Office and Property Operation
• Assist in recruiting hiring supervising training assessing and evaluating coaching and counseling and recognizing and rewarding department heads
• Oversee service quality operational efficiency guest satisfaction standards compliance and service and financial measurement
• Assist in identifying operational performance productivity and efficiency gaps and implementing measures to correct those deficiencies
• Ensure guest and team member satisfaction
• Serve and act as General Manager in his or her absence

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!