Citrus Club Concierge (Full-Time) - Arizona Biltmore, A Waldorf Astoria Resort
The historic Arizona Biltmore is looking for a Concierge to join the team of our newly reimagined VIP lounge Citrus Club!
Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929 this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 million renovation. This iconic hotel has over 700 rooms over 200000 square feet in banquet space and 8 food and beverage outlets (including 2 restaurants 2 pools 2 bars a gelato shop/café and in-room dining).
t- Classification: Full-Time
t- Shift: Various must have availability to work weekdays weekends and holidays.
Want to learn more? Hotel Website Instagram Facebook
What will I be doing?
As a Concierge you would be responsible for assisting guests at Citrus Club with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:
t- Provide information recommendations and booking services for a variety of guest inquiries including but not limited to directions hours of outlet operation hotel services transportation and travel arrangements tour and event tickets restaurant reservations and medical care
t- Process and deliver messages for guests
t- The concierge will assist guests with their F&B needs at the venue
t- Retrieve mail small packages and facsimiles for guests as requested
t- Arrange and confirm recreational business and dining activities both inside and outside the hotel for guests
t- Respond to special requests for services including but not limited to dentists doctors child care florists etc.
t- Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
t- Register VIP guests as needed
t- Promote Company marketing programs and distribute printed materials as needed
What are we looking for?
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
· Access to your pay when you need it through DailyPay
· Medical Insurance Coverage for you and your family
· Mental Health Resources
· Best-in-Class Paid Time Off (PTO)
· Go Hilton travel discount program
· Supportive parental leave
· Matching 401(k)
· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
· Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
· Career growth and development
· Team Member Resource Groups
· Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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