To develop promote and maintain Emirates SkyCargo business in the region ensuring maximum market share market penetration and optimal revenues. To ensure existing and potential customers are aware of SkyCargo products and services are serviced to their satisfaction and are motivated to use Emirates.
Job Outline:
- Achieve agreed Cargo Revenue target by developing and maintaining productive business relationships with freight forwarders consolidators cargo agents commercial accounts and other parties in the assigned territory (on and offline)
- Ensure that all existing cargo clients are aware of Emirates SkyCargo products and services by providing/updating them with pertinent product brochures timetables and other information on Emirates SkyCargo products and services
- Identify potential new export and import market segments and clients through assessment of the market regular analysis (eg CASS) and follow up of sales leads. Prospect for new business including making formal and informal commercial presentations to clients to introduce and explain SkyCargo logistics structures and operational procedures
- Identify potential revenue streams in offline and feeder markets and develop and execute strategies to secure this business
- Monitor market trends competitors? activities and special deals and recommend strategies and marketing activities to counter the competition
- Evaluate seasonal traffic demands and co-ordinate with cargo operations and reservations personnel for appropriate allocation of space
- Negotiate an established tariff maximum yield and achieve additional business at minimal cost
- Investigate and respond to customer complaints and restore customer confidence where there has been service failure. Advise the management on the feedback received from the customers about the product to improve quality standard of service and to minimise service failures
- Maintain sales call records and statistics (rates volumes revenues yield seasonal variations) and produce periodic performance reports on existing accounts including recommendations to maximise client support and setting of account credit limits
- In accordance with Emirates SkyCargo strategy and objectives promote customer interaction in all channels including electronic commerce