About the Role:
Develop and manage SkyCargo products and solutions globally to ensure Sky Cargo's market and revenue position is successfully achieved and that Sky Cargo's image as a market leader in providing the highest level of product quality is firmly established. Initiate and develop opportunities for the business as part of a defined remit or responsibility in line with Sky Cargo's product and business development strategy.
What you will do:
• Develop and manage changes to products and solutions offered by SkyCargo to ensure the business remains a competitive partner.
• Actively assist in the development of new business-areas like multi-modal and supply-chain solutions in addition to promoting existing products to customers.
• Direct and guide managers globally in the roll out of new or enhanced products to ensure the product philosophy is appreciated and understood. This includes necessary training of out-station staff in sales methods and planning and planning and conducting sales work-shops when required.
• Work in close partnership with hub operations service delivery team to train develop and educate on best practices and changes in operational procedures to ensure world class service standards are delivered for all special products handling at the global hub.
• Support the annual budgeting/performance monitoring process for the product development activities and new product performance to ensure that the actual product development costs are maintained within the budgeted levels.
Product Development
• Manage all new product development activities as per the agreed product development life cycle to ensure that strategically identified products are successfully developed and implemented and that cost and cycle times are within the agreed standards.
• Manage the product implementation activities to ensure network wide product roll out is successful in terms of transition implementation IT system related enhancements and product support documentation updates.
• Identify and develop opportunities to increase product and solution performance through various measures (i.e. trials and market research) undertaking analysis and making recommendations which enable the business to develop revenue generating opportunities.
• Facilitate the investigations of handling exceptions of special product shipments at the hub and across the network to establish reasons for failures and identify opportunities for improvement in consultation with all key stakeholders.
Product Verticals
• Implement a one-stop-shop concept for a defined product specialism providing and maintaining effective and professional customer service through agreements with key operational units globally.
• Develop and generate sales opportunities through facilitation between our key customers and the shipper/consignee stations involved.
• Manage supply chain and logistics' global network partners related activities such as identification evaluation appointment and constant monitoring of performance work with various group services such as P&L Finance Legal Insurance to ensure the partners are identified and managed according to the group's business and legal standards.