Program Manager - Social Responsibility, Global Specialty Fulfilment
DESCRIPTION
Amazon MENA Operations team is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic tactical cross-functional projects and programs. This role requires scoping and creating project plans developing processes coordinating and driving execution and communicating to senior management on status risks and process/product changes. Cross-team coordination project management and executive presentation skills are essential.
The key responsibilities are:
- Manage new and existing programs successfully delivering difficult projects and goals across multiple organizations
- Work directly with key internal stakeholders customers and partner teams to craft and deliver scalable solutions
- Partner with other program managers to secure resources scope efforts set project priorities and milestones and drive delivery
- Own program communication accelerating progress by driving crisp and timely decisions clearing blockers (e.g. path to green) escalating as appropriate
- Influence design and development of strategic processes
- Work with program managers and business leaders to communicate and deliver critical business initiatives
- Develop implement and govern KPI reporting for a portfolio of programs providing visibility to the milestones and performance across all projects and using this data to drive/influence business decisions
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
- Manage post-launch support plans (e.g. post-mortem issue/ticket management etc.) and look for opportunities to improve program quality and operational excellence.
We are open to hiring candidates to work out of one of the following locations:
Dubai ARE
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
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views: 4.6K
valid through: 2024-04-01
