Sr Program Manager, After Market Services (AMS)
DESCRIPTION
Amazon is looking for a leader in our MENA region (UAE / KSA / EGY) for leading programs of After Market Services (AMS) who will create and own a number of end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged we maximize reuse and recovery to optimal cost of returns while safeguarding customer- and selling-partner trust. The role will be focusing on maximizing recovery and optimization via supporting business teams with Vendor Damage Allowance and Returns. This cross-functional role requires partnership with various stakeholders such as various Operations teams Retail vendor managers Finance and Legal. You rely on strong project management and influential skills to effectively deliver at scale projects that have a direct impact on customers satisfaction and internal profitability.
Key job responsibilities
- Support MENA Retail to increase recoveries through Damage Allowance (DA) and Return to Vendor (RTV) negotiations via Annual Vendor Negotiation (AVN) cycle. This includes setting and tracking PF-level goals DA/RTV program benchmarking with other MPs and conducting term focused training sessions.
- Lead various AMS projects with cross-functional teams focused on the delivery of new features products or systems. This will require close partnership with Business and Operations stakeholders to design experiments define mechanisms and scale improvement initiatives. This will include planning seeking stakeholder approvals and overseeing execution.
- Assess and manage risks measure and report on progress anticipate and resolve bottlenecks provide escalation management anticipate and make trade-offs and balance the business needs with the technical constraints. They rely heavily on influence over authority to drive project deliverable.
- Gather business requirements document functional and design specifications identify appropriate resources needed assemble the right project team assign individual responsibilities and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
- Report effectively on main KPIs in business reviews to internal stakeholders and leadership team with strong business writing capabilities.
We are open to hiring candidates to work out of one of the following locations:
Dubai ARE
BASIC QUALIFICATIONS
- 8+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Ability to work cross-functionally partner with multiple teams and lead by influence
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
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views: 7.6K
valid through: 2024-03-26
