Call center representative vacancy in Medina Saudi Arabia

Call Center Representative



As a Call Center Representative, you will be responsible for providing exceptional customer service and handling incoming calls from customers in an efficient and professional manner. This position is based in Medina, Saudi Arabia and is suitable for both Indian and Pakistani nationals.

Key Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns
- Providing accurate information about products or services offered by the company
- Resolving customer complaints in a timely and effective manner
- Updating customer records with relevant information
- Escalating complex issues to the appropriate department or supervisor
- Meeting call quality and productivity targets set by the company
- Maintaining a positive and professional attitude towards customers at all times

Requirements:
- Fluency in English is a must, as this role involves dealing with English-speaking customers
- Previous experience in a call center or customer service role is preferred but not required
- Strong communication skills, both verbal and written
- Excellent problem-solving skills and ability to handle difficult situations with patience and empathy
- Willingness to work in shifts, including night shifts if required
- Basic computer skills, including knowledge of Microsoft Office applications

Salary & Benefits:
This full-time position offers a salary of 1200$ per month, along with accommodation provided by the company. Visa sponsorship will also be provided to successful candidates.

We are seeking individuals who are passionate about providing excellent customer service, have strong communication skills, and are willing to work in a fast-paced environment. If you meet the requirements mentioned above and are looking for an exciting opportunity in Medina, Saudi Arabia, then we encourage you to apply for this role.